NSTA Bookstore FAQs

Members

I'm an NSTA member—do I get a discount?

Absolutely—20% off NSTA Press books and co-publications (items with stock numbers beginning with PB or PA) and 10% on other titles.

Not a member? Visit www.nsta.org/membership to learn more.

Payments & Discounts

I will be sending a purchase order. What information do I need to include to ensure that I receive the fastest service?

Any purchase order submitted to NSTA should include the purchase order number, a bill-to and ship-to address, the signature of the authorizing official (or individual customer), and a list of the products and prices that are to be included in the order. Also, if you are using a member discount, be sure to include the full member's name, the NSTA member number, and an e-mail address. Including this information will expedite your order.

Do you offer bulk discounts?

Nonmembers get a bulk discount on NSTA Press books according to the table below based on the Nonmember Price. You must purchase multiple copies of the same title or the same sets to get the bulk discounts listed. (NSTA Member Prices already reflect a 20% discount off the Non-Member Rate, regardless of the number of copies purchased.)

What forms of payment do you accept?

Credit card (AmEx, Discover, MC, Visa) or check—or send us a purchase order, and we'll bill your school or district.

Like most schools, mine is a nonprofit and does not usually pay sales tax. How do I avoid being charged sales tax?

NSTA is required to charge sales tax only for orders placed from Georgia, Virginia, Texas, and Arizona. If you are placing an order from either of those two states, please submit evidence of your school's tax-exempt status along with your order.

Questions about what information you need to supply? Call us at 703-524-3646 between 9 a.m. and 5 p.m. ET for advice on the necessary documentation.

Orders and Returns

How will I know that my order has been filled?

We send you a confirmation e-mail. If you don't get one, e-mail us at orders@nsta.org or call 800-328-8998 between 9 and 5 ET.

How can I track my order?

E-mail us at orders@nsta.org, providing your confirmation and invoice numbers or your shipping address.

Do you have an order form I can print out to mail or fax in?

Yes, please click here to download a PDF of our order form. You can mail, fax, or phone in your order:

• Phone: 800-328-8998 (US and Canada only) between 9 a.m. and 5 p.m. ET
• Fax: 1-703-243-7177 (US and Canada only)
• Mail: NSTA, P.O. Box 90214, Washington, DC 20090-0214
   

How do I return an item?

You may return any Print publication in saleable condition within 30 days of receipt. Special orders and eBooks are not returnable.

NSTA will refund the purchase price in full for items over $10. Orders under $10 will receive account credit. To return an item, indicate the reason for the return, include the packing slip or invoice, and wrap the package securely.

You are responsible for paying the shipping and handling on the invoice and for shipping the package back to NSTA; we refund or credit the purchase price only. Certain sale items are nonreturnable. Returns made later than 30 days from your date of receipt will yield neither refunds nor credits.

If you purchased a book directly from our website and need to return it, please follow the instructions below. Consumer returns should be sent to:

NSTA Returns
191 Edwards Drive
Jackson, TN 38301

Please include your order number and contact information inside the package so we can properly identify and process your return. Returned books must be securely packaged and in good condition. Customers are responsible for return shipping costs unless the item arrived damaged or defective. For questions about your return, please contact orders@nsta.org.

Please note: This return information applies only to purchases made directly through our website. Books purchased from other retailers must be returned to the original point of sale. Returns sent without identifying information may experience delays in processing.

Contact Atom, our AI Chatbot with questions.

Resellers Return Information

Eligible CBSD distributed titles may be returned to Ingram’s Jackson, TN facility, where they will be sorted and credited accordingly. Credit will be issued for CBSD books received in “shop worn” or better condition. Books must be purchased returnable. Titles will be fully returnable for 180 days after out‐of‐print notification. Titles originally purchased from CBSD may be returned, in the same box, with overstock returns originally purchased from Ingram Book Company (wholesale).

Eligible returns should be sent to:

CBSD
191 Edwards Drive
Jackson, TN 38301

Shipping

What are my shipping options?

Regular delivery orders are sent via UPS (Note: UPS cannot deliver to a P.O. box) and generally take 10-14 days. For regular orders to any of the 50 states, your cost is 15% of the total. Outside the 50 states, we ship to Canada, and these orders are billed at 50% of the total, with a minimum order of $50.

Do you ship to other parts of the world?

Yes. Please contact us at orders@nsta.org for more information on your specific situation.

Resellers

I would like to sell NSTA books at my own store or through other channels. What kinds of discounts do you offer to resellers?

Our products are represented by Ingram Consortium Book Sales and Distribution (CBSD) in the retail and wholesale markets. If you would like to purchase NSTA Press and NSTA Kids books for resale, please go to our CBSD page.

Bulk Purchase e-licenses

My school, district, or institution licenses e-books from other publishers—do you offer e-licenses?

Yes, NSTA now licenses its e-book titles so that you and your colleagues can share content within your school or even across an entire district. Depending on the size of your group, annual license fees can be as little as 10–30% of the cost of buying multiple copies of the print books outright. For more information, please contact Emily Brady at sitelicenses@nsta.org or 703-312-9205.

Teaching a Course

I teach a course and am considering an NSTA Press book as a student text. Do you offer exam or desk copies for prior review?

Absolutely. We would be pleased to send you any NSTA Press title as a free e-version for your review. Please be aware, though—the link to the book is functional for only 30 days.

To submit a request, please e-mail us at pubsales@nsta.org—including each of the following items:

1. Book title
2. ISBN or Stock #
3. Course name
4. Projected enrollment
5. Start date
6. Your name and title
7. Your institutional e-mail address
8. Office or home telephone number, whichever is more convenient for you

After review, please let us know whether you ultimately select one or more of our titles for your course. When ordering, be sure to keep in mind the bulk discounts that may apply. (See above.)

Bookstore Items

What happens if an item is out of stock?

You will not be charged for the item until we can fulfill that part of your order. The rest of your order will be shipped immediately, and you will receive the remaining item(s) as promptly as possible. If in doubt, e-mail us at orders@nsta.org or call 1-800-328-8998 between 9 a.m. and 5 p.m. ET.

As a fallback (if you're especially pressed for time and need a particular resource stat—or if the book is out of print), consider an e-book version.

What if I can't find a catalog item in the Bookstore?

We're constantly refreshing our products — some older items go out of print; others are replaced by newer editions. E-mail us at pubsales@nsta.org to find out for sure.

Publishing

Are your books available to non-U.S. publishers for translation into other languages?

Yes. To secure rights to translate NSTA content from English to any other language worldwide, please contact Cat Russo at translations@nsta.org.